Eero 6 5Ghz channel change from CH 149(155)

[Adam137]

Hi,

My eero is stuck on Channel 49 (155) on the 5 Ghz frequency, I have some devices that cannot use channel 155 so can I request that this be changed to the lower range please like others have in the forum like here, here, here, here & here.

I am on the latest version v7.6.3-103

TV and other devices close to the router cannot see 5Ghz when on CH1555ghz Stuck on CH 155   

[Debbie-TalkTalk]

Hi @Adam137 

That's great, thanks for letting us know 🙂

Debbie

[Adam137]

Hi Michelle,

Yes everything has been fine, no further issues.

Thank you 

[Michelle-TalkTalk]

Hi Adam,

Just checking back in to make sure that everything has been ok since your last post?

Thanks

Michelle

[Chris-TalkTalk]

Hi Adam137,

The fix should be permanent, haven't seen anyone saying that they are experiencing problems again following a firmware update

Chris

[Adam137]

Hi Chris,

I have updated my eero and performed a reboot, my 5GHZ channel is now showing 36(42).

Will this fix stay in place after firmware updates in the future? Or will it revert back to channel 149(155)? 

Thank you for your support. 

[Chris-TalkTalk · Accepted solution]

Hi Adam,

I've received confirmation that this has been fixed, can you please retest and let me know if it's now OK

Chris

[Chris-TalkTalk]

Hi Adam,

No further updates yet, I'll let you know when I have any more information 

Chris

[Michelle-TalkTalk]

Morning Adam,

Apologies for the delay. Our Devices Manager confirmed yesterday that they have chased this for us. We'll keep you updated.

Thanks

Michelle

[Chris-TalkTalk]

Last update I received was saying that it has been passed to eero support. I'll chase it up and get back to you

Chris

[Adam137]

Hi Chris,

It's been 2 weeks now, do you have any updates?

[Chris-TalkTalk]

Just a quick update to let you know that this has been raised to the eero support team

Chris

[Chris-TalkTalk]

Hi Adam137,

I've passed this to our Product team, they'll probably need to pass it to eero support, I'll let you know when I have an update

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and apply the patch for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

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