Request to get my Eero 6 5ghz channel changed from CH 149(155)

[Elgin19]

Good Morning,

I've finally got round to checking my Eero 6 5ghz channel. I have some devices that cannot use channel 155 so can I request like others have that this be changed to the lower range please.

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I've raised this over to our Devices Team now and I will post back as soon as we receive an update.

Thanks

Michelle

[Elgin19]

Thanks Michelle,

Since it is not possible to temporarily disable the 2.4ghz band to try and force a 5ghz connection, I am unsure which devices may connect via 5ghz. Also, cannot have a separate ssid for 5ghz on Eero 6.  It does not help when manufacturers do not state whether their devices can support the higher channel numbers. I know my mobile, TV and Ipad should be able to connect via 5ghz, and my printer is due to replaced shortly which can have 5ghz connectivity.

WiFi Analyser shows 1% use of 5Ghz.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Would it be possible to confirm which devices won't connect please and I can pass this over to our Devices Team?

Thanks

Michelle