Request to get my Eero 6 5ghz channel changed from CH 149(155)

[Elgin19]

Good Morning,

I've finally got round to checking my Eero 6 5ghz channel. I have some devices that cannot use channel 155 so can I request like others have that this be changed to the lower range please.

[Max**]

You can change the password for each channel 2.4ghz/5ghz on the router setup page by:

Enter routerlogin.net or http://192.168.1.1 in the address bar. The router login window displays. Enter the router admin user name and password.

This can isolate the appliances that won't connect to the 5ghz. 

[Michelle-TalkTalk]

Good morning,

I'm really glad to hear this and thanks for confirming 🙂

Michelle

[Elgin19 · Accepted solution]

Hi Michelle & Chris,

Just checked with WiFi Analyzer again.

5ghz now on CH 36 (42)

Thank you for your help in this matter

Elgin19

[Michelle-TalkTalk]

Hello again,

The team have just come back to me to advise that they have just made another change. Would you mind retesting again please?

Thanks

Michelle

[Chris-TalkTalk]

Hi Elgin19,

Michelle has asked me to let you know that it has been passed back to the devices manager. We'll let you know when we have any more information

Chris

[Elgin19]

Hi Michelle

Just done update to Eero to 7.4.2-15.  Eero restarted network.

Have now run WiFi Analyser - still shows as 5ghz as Ch 149 (155)

[Michelle-TalkTalk]

Hi @Elgin19 

Can I just confirm if this is now working ok for you please?

Thanks

Michelle

[Michelle-TalkTalk]

Hi,

Just to add to this, I've also chased this for an update with our Devices Manager.

Michelle

[KeithFrench]

The simple way to find out which devices are connected to the 5GHz band is to use the eero app. From there go to Home & tap the device in question, it will tell you which eero it is connected to (if you have more than one) as well as which band (Connection section).

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I've raised this over to our Devices Team now and I will post back as soon as we receive an update.

Thanks

Michelle

[Elgin19]

Thanks Michelle,

Since it is not possible to temporarily disable the 2.4ghz band to try and force a 5ghz connection, I am unsure which devices may connect via 5ghz. Also, cannot have a separate ssid for 5ghz on Eero 6.  It does not help when manufacturers do not state whether their devices can support the higher channel numbers. I know my mobile, TV and Ipad should be able to connect via 5ghz, and my printer is due to replaced shortly which can have 5ghz connectivity.

WiFi Analyser shows 1% use of 5Ghz.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Would it be possible to confirm which devices won't connect please and I can pass this over to our Devices Team?

Thanks

Michelle