We were contacted by talktalk about the full fibre upgrade but chose to delay at the time and now have issues booking a new appointment to have it installed, calling and text chat were both to no avail, how can we progress this?
The email for reference:
"We've got great news. We’re going to upgrade your home to full fibre broadband, free of charge. Your update is part of a wider, once in a generation, digital broadband upgrade happening across the UK. You can watch a brief video that explains more about it here www.talktalk.co.uk/fibreupgrade.
As a loyal TalkTalk customer, we’re prioritising your upgrade to full fibre, so that you can benefit sooner from this faster and more reliable broadband. Your upgrade is free of charge and your existing contract, telephone number and extra services won't change. We’ve arranged for an engineer from our partners Openreach, to install it to your home."
