Refer a friend link not working

[Woody179!]

Hi,

I'm trying to refer a friend via my account, when I click on the link, the page displays but constantly refreshes, I've tried using Edge, Firefox and Google Chrome but still get the same results, also I've tried clearing my cookies.

[Divsec]

Well done thanks for the update, and the number.

[Woody179! · Accepted solution]

Hi,

I've managed to get the referral link by contacting TalkTalk directly on 08000491160 - if you go to the link in your account, it still doesn't work but there is now this phone number.

Thanks,

Paul

[Divsec]

Yes me too and I've tried several browsers and VPN to no avail. Scripting error one would have to guess.

[ferguson]

For what it's worth I just tried it myself: endless refresh with a tantalising glimpse of the page lying behind it, then disappearing etc. etc.

[Divsec]

Perhaps @Arne-TalkTalk could point you to someone who can generate one for you, let's see what tomorrow brings.

[Woody179!]

Thanks @Divsec, I understand what your saying, the only problem is that my friends keep asking me to send them a referral link.

[Divsec]

Hi @Woody179! I think we both know , not yet. I wish I had more positive news.

D

[Woody179!]

are there any updates?

[Arne-TalkTalk]

Ok, Ill try and replicate it and log it as a fault.

[Woody179!]

Hi Arne,

Yes, all the other My account sections work fine.

Paul

[Arne-TalkTalk]

Do all other sections of My Account work? 

[Woody179!]

Hi Arne,

Just turned my addblocker off, unfortunately I still get the same problem,

Paul

[Arne-TalkTalk]

Hi Woody179!   

Can you ensure that pop up/ad blockers are disabled.

[Woody179!]

Hi,

I've just tried again and the page still constantly refreshes.

Paul

[Anonymous]

New thread opened as i have found more info.

[Divsec]

Hi @Anonymous you would be better off starting your own thread, but the answer should be no.

[Anonymous]

When you refer a friend does this have to be a new customer to TT or does getting someone to move to FTTP from an old package or FTTC count?

[Woody179!]

Hi @Divsec 

Thanks for the reply, at least I now know the problem was not anything to do with my PC.

Paul

[Divsec]

Hi @Woody179! If it's any consolation the same happened to me when I tried!

Your post has been escalated but bear in mind we are Friday afternoon so you might not hear till Monday.