Returning router

[0SDN0]

I have to return my router due to contract cancellation. Today I received the bag and label for the return but along with it was a white box. At the time I assumed the box was to put the router in to protect it from the Royal Mail during its return to you. However when I had chance to look more closely it contains a digital voice adapter. Why would you send me this?

[ferguson]

@Mikem38 

As always, please start your own topic and the support team will be happy to help. 

[Mikem38]

Last week I went to my local Post Office to return a router at the termination of my contract. The Post Office could not process as the bar code could not be read by the. Scanner.  I tried at another Post Office and again the scanner could not read the bar code. I called and explained the problem to someone and requested a new address label and was  told one would be sent. That was a week ago. I am still waiting.

[Michelle-TalkTalk]

Hello,

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

[ferguson]

@Ihaveleft325 

If you start your own topic the support team can arrange this for you. 

[Ihaveleft325]

I have not been sent my returns bag yet… so can’t return my router!!

[Gliwmaeden2]

Please return to the message board and click on start a topic, @Reflex, as staff only respond to the original poster. 

Also add your Talktalk phone number or account number in Personal Information in the profile area for them to identify your account. Go via your avatar; settings; drop down menu. complete Personal Information and SAVE CHANGES. 

[Reflex]

Can you please send me a bag in which to return my router.

[Chris-TalkTalk]

No problem 🙂

[0SDN0]

Thanks for your help Chris.

[Chris-TalkTalk · Accepted solution]

Hi OSDN0,

I've checked again an everything from our side is showing that your service has ceased

Chris

[0SDN0]

Bump

[0SDN0]

bump

[0SDN0]

Hi Chris, got a bill with a negative figure in it today so hopefully all is going as it should. I'll bump again tomorrow if you could check status for me. Thanks.

[Chris-TalkTalk]

OK, if you could bump the thread on Monday I'll check again to confirm everything has gone through OK

Chris

[0SDN0]

Thanks for checking. I'm still not 100% sure everything is going as planned. This afternoon I got an email congratulating me that my full fibre has gone live! Spoke to someone this afternoon, called me for a courtesy call after I completed survey. He couldn't shine any light on the odd  emails or the DVA being sent with the return pack either. I'll keep an eye on my account and hope for my final bill next week.

[Chris-TalkTalk]

Thanks for updating your profile. I can confirm that the cease is due to complete tomorrow. To be honest I don't know why the DVA has been sent, probably a system issue

Chris

[0SDN0]

I've added name, account no. and phone no. If you could check for me please.

[Chris-TalkTalk]

Hi 0SDN0,

If you'd like us to look into this can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[0SDN0]

Ive had hours on the chat service and a couple of phone calls where I eventually got cancellation confirmed for this Friday. Its been a bit of a pain with talktalk claiming new provider never actioned the switch and new provider saying they had actioned the switch and had taken over. With all this in mind a mix up wouldn't be too suprising. I'll just return it along with the other, unused digital voice adapter that came with the router. I would have thought a padded bag or box  for the router would be included but it seems not.

[ferguson]

That's a bit odd, perhaps it was just some kind of mix up? Assuming you have confirmation that your TalkTalk service is fully cancelled, then just send it back with the router in the returns bag. Be sure to get a proof of postage receipt at the Post Office.