NEED SOME HELP?

Haylzzx · Tuesday

Hello my router is blocking my work VPN so I am unable to work from home. I have recently moved house and I am using the same router as before. I had previous problems with this in my old address but this was resolved. Perhaps the firmware needs to be updated? It is very important I am able to connect to my work VPN in order for me to work. Please help.

KeithFrench · Tuesday

As I said in my post #6:-

The VPN client is down to you to find out as it will have been installed on the device that you are trying to establish a VPN connection from.

I cannot possibly know that as it is not my device. If it was provided by your employer, then you will have to ask them.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Haylzzx · Tuesday

Sorry Keith where do I find that please?

KeithFrench · Tuesday

Thanks, what about your VPN client on your device that I have asked for before?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Haylzzx · Tuesday

206

KeithFrench · Tuesday

Hi @Haylzzx

You have either the Sagemcom 5364 or the 5464 router, they use the same firmware, so it doesn't matter which one you have for now. If you go to the router login page (HTTP://192.168.1.1), there is no need to login, just look at the bottom left of the page. The firmware (they call it Software) is listed there. All I am interested is the last three digits from the right, e.g. 174 or 206.

The VPN client is down to you to find out as it will have been installed on the device that you are trying to establish a VPN connection from.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Haylzzx · Tuesday

Hi Karl,

Thank you for replying I have updated the profile I believe. It may show that its disconnected though as I have moved property. I am yet to be given a new account number.

Karl-TalkTalk · Tuesday

Hi

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

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Haylzzx · Tuesday

Thanks for replying Keith, where can I check all that info? The router I have is sagemcom

KeithFrench · Tuesday

Please can you confirm the make/model of the router you have & the firmware version that it is currently running? What VPN client are you using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

NEED SOME HELP?

Router is blocking work VPN