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Router no lights

Joshcole
Participant
Private Message TalkTalk

on ‎18-02-2024 10:11 PM

Message 6 of 6

Hi,

had no issues with router all of a sudden it drops out and there’s no light on the router (as in no power) socket is working fine tried other things in it but can’t get power to router 

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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎23-02-2024 09:01 AM

Message 1 of 6

Hi Joshcole

 

Have you received the router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Joshcole

on ‎19-02-2024 10:09 AM

Message 2 of 6

Hi Joshcole

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

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Joshcole
Participant
Private Message TalkTalk

on ‎19-02-2024 09:18 AM

Message 3 of 6

Yes please 

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-02-2024 08:25 AM

Message 4 of 6

Hi Joshcole

 

I'm really sorry to hear this.

 

I can send you a replacement router, are you happy for me to arrange this?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎18-02-2024 10:21 PM

Message 5 of 6

I have asked one of TalkTalk's support to pick your thread up and they will probably offer to replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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