We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Router no lights

Joshcole
Participant
Private Message TalkTalk

on ‎18-02-2024 10:11 PM

Message 6 of 6

Hi,

had no issues with router all of a sudden it drops out and there’s no light on the router (as in no power) socket is working fine tried other things in it but can’t get power to router 

Labels:
0 Likes
5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎23-02-2024 09:01 AM

Message 1 of 6

Hi Joshcole

 

Have you received the router?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Joshcole

on ‎19-02-2024 10:09 AM

Message 2 of 6

Hi Joshcole

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Joshcole
Participant
Private Message TalkTalk

on ‎19-02-2024 09:18 AM

Message 3 of 6

Yes please 

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-02-2024 08:25 AM

Message 4 of 6

Hi Joshcole

 

I'm really sorry to hear this.

 

I can send you a replacement router, are you happy for me to arrange this?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎18-02-2024 10:21 PM

Message 5 of 6

I have asked one of TalkTalk's support to pick your thread up and they will probably offer to replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

© TalkTalk 2024