Smart bulbs

[Philliecheese]

I have recently signed up with TalkTalk full fibre 150, black hub set to 2.4ghz and 5ghz, I have a Smart Life app and several Lohas smart bulbs, none of them will pair/connect with to the new TT hub. 
my earlier netgear router paired with no issues at all. 
Any suggestions would be greatly appreciated. 
TIA

PhillieCheese

[KeithFrench]

That sounds like a result, I am glad you got it sorted.

[Philliecheese]

Hi Keith 

thank you for all your help. 
in the end I bought 4 new bulbs and they have paired immediately. 
TT have agreed to reimburse for the cost of the new bulbs, £31.00. 
cheers

philliecheese 

 

[Philliecheese]

Thanks Keith

the Lohas smart bulbs are 3 years old, so I don’t have the box with the Mac codes on it. Neither can I connect to the bulbs to see the Mac codes. 
I will try to contact Lohas to see if they can provide Mac codes for me. 

[KeithFrench]

Well, the router certainly went into WPS mode & something connected, but from those logs, I can't tell what. I assume that you are using an iPhone to log into the router?

I need to know the MAC addresses of at least the devices that are not able to connect & what they are. Hence why I requested that you PM me a list of your devices & MAC addresses. This is essential as all the system log quotes are MAC addresses, not any names that you may have for these devices.

[Philliecheese]

Sorry, forgot the WPS 

[KeithFrench]

Hi @Philliecheese 

Was this from the correct time period, I can see various devices connecting OK, but no indication of WPS being operated.

Are these MAC addresses any of the ones that do not connect (feel free to PM me with a list of your devices & MAC addresses)? A MAC address, if you do not know, uniquely identifies the network adapter in each device. I have included the vendor of each network adapter in parentheses below, in case this helps:-

• 9C:76:13:43:35:FF       (Ring LLC)
• 60:FE:C5:90:28:B7     (Apple, Inc.)
• 9E:74:31:77:AA:F4      (No vendor found)

[Philliecheese]

Hi Keith

apologies, I didn’t realise the data was to be from router logs. 
please see attached pics of logs. 

[KeithFrench]

Yes, you log in to the router via 192.168.1.1 as per the previous screenshots. The Initial screen is known as the dashboard, which I included in the path, hence from that page you go to:-

See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs

[Philliecheese]

 

[Philliecheese]

I do have the Sagecom. 
min your earlier post you mentioned getting to the system log via the dashboard>see internet settings etc. 

[KeithFrench]

I thought that you had the Sagemcom 5364, not the Huawei DG8041W - called the WiFi Hub black.

Which dashboard are you talking about, I am not sure I understand?

[Philliecheese]

Hi Keith 

I was originally sent an eero that didn’t work. I now have the TT black hub of course. 
my dashboard still reflects the eero, tech support says they can’t change it and it will update to the black hub in 15 days. 
I will run the test you suggested as soon as I can access the data. 
many t

philliecheese

[KeithFrench]

The manufacturers of these devices are the people who should know. WPS normally requires a minimum of WPA2 Personal on both router & device before it will work. 

If you can try this, it might give me clue. Try to connect one of the devices that will not connect again, OK it will fail, but I need to know the approx date & time it failed. Then can you get me an extract from the router's system log that covers say 15 mins either side of that date & time?

You can find the system log by going to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs

Please note that the First page is the most recent, going towards the Last which is the oldest.

There is no way to actually save this to the device you are accessing the router from, but if you just copy & paste the complete entries for that time period into Word or similar and attach them to your reply, I'll look through them. You may need to visit a couple of pages to cover that time period, just paste them one below the other, so that the newest is at the top & the oldest at the bottom, just like they appear in your browser.

Thanks.

[Philliecheese]

Hi Keith

unfortunately , I am unsure as to where to gather that detail. 
thanks

philliecheese

[KeithFrench]

Hi @Philliecheese 

You missed out the information that I requested about your devices that will not connect via WPS:-

What are the other specs of these devices in respect of:-

• Wireless mode, e.g. 802.11b, g or n?
• Security mode, e.g. WEP, WPA, WPA2 Personal or WPA3?
• Encryption method e.g AES?

[Philliecheese]

Hi Keith

i think all of the information you asked for is on the screen shot’s attached. 
many thanks

philliecheese

[KeithFrench]

I did have an issue once with this router where an IP camera had to enter the SSID & password manually, but that was an early version of the router's firmware. What are the other specs of these devices in respect of:-

• Wireless mode, e.g. 802.11b, g or n?
• Security mode, e.g. WEP, WPA, WPA2 Personal or WPA3?
• Encryption method e.g AES?

What firmware is the router running?

Please can you get me a screenshot of the router's 2.4GHz configuration Advanced & MAC Filter tabs?

[Philliecheese]

Hi Keith

Thank you for the response. 
1. 2.4ghz

2. Yes

3. Yes

4. 2.4ghz channel 11

5ghz channel 36

the 2.4 ghz has paired with my Ring doorbell ok. 
Many thanks

PhillieCheese

[KeithFrench]

I can't see if that is the 5364 or 5464 from your photo, however, that shouldn't matter too much. Some further questions:-

1. Which WiFi band do these devices connect to?
2. Is WPS enabled in the router for each band?
3. When you press the WPS button in on the router for about 3 - 5 seconds, does the light start flashing orange?
4. When you look at the Wi-Fi configuration in the router, what channels is each band using?

[Philliecheese]

Hi @KeithFrench 

Thank you for your help, yes all of my smart bulbs connect via WPS. 

Make and model , see attached.
TIA

PhillieCheese