TalkTalk Full Fibre 65 package
on 12-12-2023 10:09 PM
Message 18 of 18
I have TalkTalk Full Fibre 65 package with a white box in the room.
I had to unplug the green plug to move the unit from the ONT box on reconnecting it now no wifi and the red light is on.
Any ideas or do i need a visit from Openreach now.
ps i tried reset ONT box And cleaning plug.
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17 REPLIES 17
on 23-12-2023 03:53 PM
Message 1 of 18
Hi all..
It took me 1 hour six minuet's on my phone to get an appointment with open reach that you lot could not do in a month.
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on 22-12-2023 09:16 PM
Message 2 of 18
Hi Gliwmaeden2
Many thanks for your info here the only person here able to give me some help.
Tomorrow i take this in my own hands as its not passable to get it fixed here after a month of trying here..
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on 22-12-2023 08:50 PM
Message 3 of 18
@muzzer55, staff have been doing their best to help you. Most will be taking a break now over the Xmas period.
Chat support will continue over the Christmas/New Year break.
The circumstances in which you receive compensation are detailed here:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
Please also refer to the Ts&Cs detailed in the link at the foot of any TT page.
Gliwmaeden2, a fellow customer.
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on 22-12-2023 07:26 PM
Message 4 of 18
Can someone tell me what is the point of this forum if nothing get's done after a month of no W-IFI.
Ps this is the 14th attempt at getting my wi-fi fixed..
While i am here can i have a refund for time lost without wi-fi
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on 21-12-2023 08:55 PM
Message 5 of 18
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on 21-12-2023 07:19 AM
Message 6 of 18
Hello,
I've escalated this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.
Thanks
Michelle
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on 20-12-2023 08:24 PM
Message 7 of 18
To any one who got the power here to get an engineer to fix my Wi-Fi now over a month here replying without Wi-Fi to ppl who seems to not know what there talking about I have proven to you guys its a real fault that needs an engineer to fix this problem
Now are you going to send one finally or do i need to just rip the gear our and go to virgin media..
AAAAARRR
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on 20-12-2023 10:11 AM
Message 8 of 18
OK thanks. Have you tried switching the ONT off for 30 minutes, if not then can you give this a try and let us know how you get on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 19-12-2023 07:04 PM
Message 9 of 18
Hi Chris.
Green on left then red and green on right no other .
my mobile phone say connected without internet.
I tried reset on ONT & reboot and modem.
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on 19-12-2023 08:28 AM
Message 10 of 18
Hi muzzer55,
Could you just tell me which lights are on on the ONT at the moment?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 18-12-2023 08:19 PM
Message 11 of 18
Hi Debby.
I can confirm potential engineer charges and my availability is any time AM or PM ok by me.
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on 18-12-2023 06:41 AM
Message 12 of 18
Hi Muzz
Please can you confirm potential engineer charges and provide your availability AM and PM, we can then arrange the engineer visit.
Thanks
Debbie
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on 15-12-2023 08:36 PM
Message 13 of 18
Staff will reply after the weekend, @muzzer55.
Sorry that you won't hear back sooner.
Gliwmaeden2, a fellow customer.
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on 15-12-2023 07:44 PM
Message 14 of 18
Hi Debby..
(Can I just check, why did you unplug the router/cables.)
Work being carried out by an election had to remove to add a plug near by.
And yes please arrange an engineers visit.
Many thanks for your help here.
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on 15-12-2023 08:16 AM
Message 15 of 18
Hi Muzz
Please can you also add your account number or FTTP number to your Community Profile.
Can I just check, why did you unplug the router/cables?
I can arrange an engineer visit but just to advise, if the cables haven't been securely connected then this will be a chargeable visit.
Would you like me to arrange this visit? Engineer charges
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on 14-12-2023 07:36 PM
Message 16 of 18
Hi Michelle.
I see you don't read my request right .
I have tried all the tests ask by an operator but then cut off.
And yes i have done that first.
Can you please pass on to another member of staff if you can't understand clearly.
Many thanks.
Yours Muzz. X
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on 13-12-2023 07:12 AM
Message 17 of 18
Morning,
I'm sorry to hear this. Are all the cables securely connected?
Thanks
Michelle
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