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Unreliable connection

W00dbank
First Timer
Private Message TalkTalk

on ‎09-02-2024 01:01 PM

Message 3 of 3

My Full fibre Broadband drops out several times per hour for several minutes each time! What is going on? This is not much better than dial up!

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎09-02-2024 01:05 PM

Message 1 of 3

Hi W00dbank

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline/account number or FTTP number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-02-2024 01:03 PM

Message 2 of 3

When this happens what are the lights showing on the ONT? If you have the Hub 2, what is its light displaying? If you have the Eero, what does the app show about the fibre connection?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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