Upgraded Internet not working

[Tomma36]

Upgraded to fiber900. Connected eero pro6. No Internet.

Chat useless. After my working hrs before 7pm phone call useless as technical team not working anymore. How can this be reported and fixed???!!!!

[Chris-TalkTalk]

OK thanks. I'll pass this over to our Future Fibre team and ask them to take a look

Chris

[Tomma36]

I did and still nothing 

[Chris-TalkTalk]

Hi Tomma36,

I'm sorry to hear that you're experiencing problems with your service. Did you try switching the ONT off for 30 minutes as ferguson suggested?

Chris

[Tomma36]

And then what?🤣 wait for another 2 days?🤦‍♀️🤣

[ferguson]

OK, well that means your fibre connection is down. Try switching off the ONT for 30 minutes and then power it up again. And do complete your community profile as I mentioned earlier.

[Tomma36]

LOS is in red

[ferguson]

Is the ONT showing as connected?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.