Upgrading to Full Fibre 150

[Jimpy2]

Hi community,  I've recently decided to update from fibre 65 to Full Fibre 150 and have been told i will recieve a new router and other hardware by post Before the Engineer arives it's now only a few days to go and I still have not recieved anything, how many days before is it usual to get router and other items

[Gliwmaeden2]

@Eagle2407, please find "help with your service" in the forum menu, choose the TV section and click on start a topic to begin your own thread. 

This thread is about a totally different issue, and for support from staff you must begin your own. 

[Jimpy2]

Hi Eagle2407  I don't understand your question can you explain more please,  i thought this blog was closed !

[Eagle2407]

I am in the same position and don't know if I will still have to use the set top box or aerial connection?

[Michelle-TalkTalk]

Hello,

That's very kind of you to say 🙂 Please let us know if there is anything else that we can help with.

Thanks

Michelle 🙂

[Jimpy2]

Hi Michelle-TalkTalk,

Many thanks for your reply and explanation (Seems a backward step from TT) but can now stop bothering about passwords for the app. Just wish when you phone TT there are  people like yourself with the correct answers, again thank you,  the TT community is such a great place to solving problems 

🙂

[Michelle-TalkTalk]

Good morning,

Thanks for the update and i'm glad to hear this 🙂 In regards to the digital voice app - The Digital Voice App is now only available to existing users who have already registered for access to the app. New registrations for new and existing customers are not possible at this time.

Thanks

Michelle

[Jimpy2]

Hi Chris, after some more phone calls i have received the voice adapter this morning connected it up, all working OK can receive calls perfectly (Hope I'm not pushing my luck early) but at moment perfect!!

Can I ask another question how do I get the voice app to work on my mobile phone, it keeps asking me for a pin number to sign in, does TT have to send me a number/ password??

[Chris-TalkTalk]

Hi Jimpy,

I'm sorry to hear that you didn't receive the DVA, hopefully you'll receive it in the next day or two

Chris

[Jimpy2]

Hi Full Fibre 150 set up by open reach yesterday great engineer talked me though everything, all working OK both up and down speed as they should be.

One problem asked him about landline and his response yes give me the box talktalk sent you and we'll set it up !! One big problem Talktalk only sent out the eero router, so on the phone to TT and have been promised one will be sent out but could be 5-6 days asked them to prioritise it as it was TT fault she promised to do her best !!! 😡 we do need the landline for incoming calls

[Michelle-TalkTalk]

Hi @John__a 

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[John__a]

I had the same question, seems like I'm impatient too!

Also since I have a TalkTalk router with a WAN socket do I need a new one?

[Jimpy2]

Thanks Michelle-TalkTalk

Jim

[Michelle-TalkTalk]

Hello,

The router will usually arrives at least 24hrs prior to the upgrade.

Thanks

Michelle

[Jimpy2]

Thanks for the info Gliwmaeden2 I've always been a bit impatient  😊 But as the Boy Scouts say I like to " Be Prepared "  

[Gliwmaeden2]

Sometimes the engineer brings one on the day, @Jimpy2!

[Jimpy2]

Just been looking at another posting and it looks as if router arrives just couple of days before engineer so got four more days to go before engineer arrives !!

So looks as if I'm panicking to soon.