VoIP not working left with no phone

[Frustratedwithupgrade]

Hi I was ‘upgraded’ from my Fibre 35 package to Full Fibre 150 with VOIP yesterday. Engineer took over 3 and a half hours to set up. Problem was not with the broadband but trying to get the Grandstream adapter working. I now discover today that I am unable to make or receive calls. I need my home phone. I ran a service test and have received an email from Talktalk saying that there is a problem and asking me to call them! Well I would if I had a working phone. Any suggestions gratefully appreciated.

[Michelle-TalkTalk]

Thanks for confirming 🙂

Michelle

[Frustratedwithupgrade]

Good morning Michelle

Thankfully resetting the Grandstream sorted the problem.

[Michelle-TalkTalk]

Hello,

I'm glad to hear this and thanks for confirming 🙂

Michelle

[Frustratedwithupgrade]

Thank you for your help. The reset worked!

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[KeithFrench]

Try connecting the Grandstream directly to the ONT in place of the eero. Then reset it, if it works after that, reconnect the eero to the ONT & Grandstream back to the eero & try again.

[Gliwmaeden2]

Chat may be able to help set it up over thr weekend, @Frustratedwithupgrade.

Check opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

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