Voip

[steveo1912]

can voip be activated on my fibre 500 after install?

[Chris-TalkTalk]

No problem 🙂

[steveo1912]

ok thanks for you help

[Chris-TalkTalk]

Hi Steveo,

OK I've checked and unfortunately at the moment you would be unable to get VoIP, this may be something that changes in future

Chris

[Chris-TalkTalk]

Hi steveo1912,

I don't think VoIP can simply be activated, I think this would need a cease and re-provide (if it possible at all). This would mean that your current service would be ceased and a new service ordered. I'll look into this and get back to you

Chris

[steveo1912]

no this was cut off by openreach when fibre 500 was installed. there was no dial tone at all. 

[Chris-TalkTalk]

OK thanks. Do you currently have a telephone service over the old copper line?

Chris

[steveo1912]

done

[Chris-TalkTalk]

Thanks, I've sent you a PM to confirm some details so that we can discuss this further

Chris

[steveo1912]

Done that thanks

[Chris-TalkTalk]

OK thanks. Could you add your account number to the private notes section of your community profile and we'll take a look at this for you

Chris

[steveo1912]

yes was installed 16th feb just put a fibre line in. now want a voip setup installing. wasnt told that it was an option when told about upgrading from fibre 65.

[Chris-TalkTalk]

Hi steveo1912,

Do you currently have Fibre500?

Chris