WIFI Distance Poor with new Fibre 500 Voip and Eero router

[zedhower]

Hi,

I just upgraded to the  Fibre 500 Voip with Eero router which is absolutely fantastic but the WIFI only goes to the next door room , the old router I used to have would go all over the house. Are there any WIFI extenders you recommend for the Eero router?

Thanks

Tim

[ferguson]

@Roger1966 

If you would like help here then please start your own topic. 

[Roger1966]

Literally same problem Leslie 

[zedhower]

Hi Michelle,

Unfortunately I didn't keep my old router, I sent it back in the blue bag you provided to return old equipment

Thanks

Tim

[Anonymous]

Hi Tim,

Ok thanks for confirming. Does your previous router still work with your FTTP connection?

Thanks

Michelle

[zedhower]

Hi Michelle,

I just have the one Eero router that came in the box.

Thanks

Tim

[Anonymous]

Hi Tim,

Can I just confirm, how many eeros do you currently have?

Thanks

Michelle

[ferguson]

Which router did you have previously, have you tried that with your new connection? The eero is very much designed as part of a mesh system, which is likely to require additional units for best coverage. The support team will advise further when they are back online from tomorrow.