White Light but No WiFi

[Reenz]

Since 2 days it keeps dropping, done the hard reset and switch off for 30mins.

Solid white light but no connection . Works for a short period and then drops again. 

[Debbie-TalkTalk]

Hi @Reenz 

This is the latest update on this fault.

Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

[Gliwmaeden2]

@Reenz, updates are on the Service Status Dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

[Reenz]

There’s still no fix ?

[Reenz]

It’s saying communication error with the gateway 

[Debbie-TalkTalk]

Hi @Reenz 

Apologies for this.

Our engineers are investigating this issue and they have asked if you can try the below:

Change your router DNS settings to use Google DNS.

• Open your web browser, type http://192.168.1.1 into the address bar and press Enter
• Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
• Select See internet settings
• Select Manage advanced settings
• Select TalkTalk WiFi Hub
• Select DNS Tab
• Make sure ON is enabled
• Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
• Select Apply

Please note ;  If you currently use any Homesafe services such as Homework Time etc.  This will not work whilst you have the DNS set to Google.

[Debbie-TalkTalk]

Hi @Reenz 

Apologies for this.

I think this may be related to a current fault that our engineers are investigating - (white light on router but no connection) I'll post back here as soon as I receive an update from the team investigating this.

Thanks

[Gliwmaeden2]

Thanks for starting your own thread, @Reenz.

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