WiFi keeps showing as connected with no internet

[abby23t]

I’ve been having an ongoing problem all week where every hour or so my internet stops working. When I go into the wifi settings on all my devices it shows “connected without internet”. This is typically solved by restarting my router but will only work for an hour or so before I have to reboot again. Each time this happens the white light is still on on the front of the router.  I have used the live web chat and called TalkTalk only to be told there’s no issue on their end and that my internet is working fine, which it obviously isn’t considering I am constantly losing connection. Any idea how to sort this as it’s becoming increasingly frustrating to be paying for a service that I am barely receiving. 

[DJI_MINI_2_SE]

---

@abby23t wrote:

 Each time this happens the white light is still on on the front of the router

---

What lights are on the ONT when this happens?

Have you tried turning the modem and ONT off for 30 minutes as that is often suggested?

[Billx]

I've never had a message like “connected without internet”.

Which router responds like that?

Bill

[carlosmacd]

Terrible customer service

They won't learn

They won't change 

Shut them down

Cancel your contract, leave

Find another service provider 

[Durhamwasp]

I have exactly the same issue 😩

[Gliwmaeden2]

Please complete your community forum profile, @abby23t.

Staff will need this to identify your account. They will reply after the weekend. 

Go via your avatar, settings, drop down menu.....Personal Information. SAVE CHANGES.