Need a new router

[PaulLockyer]

Hi

Is it possible to get a new router and my internet keeps dropping out and I have to reset router each time. 

my line has been checked and there is no issues there so just need new router

thank 

Paul 

[Debbie-TalkTalk]

Hi @PaulLockyer 

Apologies for this.

Our Network Team and engineers are currently investigating the white light on router/no connection and we will post back here as soon as we receive an update.

[PaulLockyer]

Hi yes this is correct no matter how many time I reset the problem still happens 

[Michelle-TalkTalk]

Hi Paul,

Can I just confirm what issue you're experiencing please? Is the connection dropping but the light remains white on the router, and a router reboot will fix it for a short period?

Thanks

Michelle