Hi , You mentioned maybe I was being a little harsh with Talk talk. Let me update you. 2 days ago I sent Yale an email. It was sent to the same person who has been helping me for the last few days. Each time I contact Yale, I am able to speak to him personally. He is polite and sends me emails with instructions and updates. The latest is he will escalate the issue to a higher technical level of support when all other avenues have been exhausted by Talktalk. Yale have not washed there hands of the matter. All they are saying is that the alarm is not faulty.
They have also offered me a substantial reduction in price for a new different Yale Alarm if the issue cannot be resolved.
Contrast this to Talktalk customer care : 2 long sessions on the chat helpline, one long phone call, and an attempt to speak to Eero only to be cut off because by then it was nearly closing time.
I was also told by the Talktalk operator that as all my other devices were working, then there was nothing wrong with the Eero. Only when I mentioned escalating the issue, did she attempt to put me through to the Eero Technical Team.
In the process I have spoken to about 4-5 different people each time having to explain the problem from scratch.
The last I heard was a message from Michelle at Customer care who said she was waiting for advice from a colleague. As of today I am still waiting for further advice from her.
