Yale Hub Offline

[Adam16031]

Yale Alarm Hub suddenly offline since this morning. Having powered off the Yale hub, EERO and ONT for 30 minutes to reset, the Yale hub says offline.

I had this problem when setting up the EERO in Jan/Feb 2024, but changed the DNS to 8.8.8.8, which has been fine ever since, so confused as to the sudden issue today.

The Yale Hub shows as a connected device on the EERO app, with no obvious issue.

Any ideas please?

[Chris-TalkTalk]

Do you know if there's been any recent updates on the hub?

Chris

[Adam16031]

Yes, it's still offline from my end.

Thanks.

[Chris-TalkTalk]

Thanks. It looks OK from our side, is it still showing offline?

Chris

[Adam16031]

Hi Chris,

It is now connected and switched on. It shows as "Climax Technology Co". Thank you.

[Chris-TalkTalk]

OK, is it currently connected and switched on?

[Adam16031]

Hi Chris, 

It's an ethernet connection. Thank you.

[Chris-TalkTalk]

OK thanks. Does the Yale hub connect to the eero by wifi or Ethernet cable?

Chris

[Adam16031]

Hi Chris,

EERO app is still showing custom DNS as 8.8.8.8 for IPv4 Primary & Seconday.

[Chris-TalkTalk]

Hi Adam16031,

Just a thought but have you checked that the DNS servers haven't changed back to the defaults?

Chris

[Adam16031]

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@Adam16031 wrote:

Yale Alarm Hub suddenly offline since this morning. Having powered off the Yale hub, EERO and ONT for 30 minutes to reset, the Yale hub says offline.

I had this problem when setting up the EERO in Jan/Feb 2024, but changed the DNS to 8.8.8.8, which has been fine ever since, so confused as to the sudden issue today.

The Yale Hub shows as a connected device on the EERO app, with no obvious issue.

Any ideas please?

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@Gondola I've seen your name pop up on a couple of threads, if you could shed any light please?

Just to confirm, my Yale Hub is a wired connection to the EERO.