account

[Swat44?]

I have been trying for days to get into my account to view my bill but the little wheel just goes round and round. Tried using different browsers but to no avail. Does anyone out there have a solution I can try please.

[nambuso-TT]

Thank you very much for letting me know. Please restart your device,

• Turn it off
• Wait 30 seconds
• Turn it on
• Wait until fully reconnected
• Try again

[Swat44?]

No error message on my desk top pc but the tec error come up on my ipad. Tried firefox and Edge.

[Philile-TT]

@Swat44? it gives you the same error message in both devices? Is it different browsers? for example Safari and google chrome? 

[Philile-TT]

@fr8ys thank you for the support. 

[Swat44?]

tried with my ipad and it says "oops, it looks like there is a technical problem" please reload and try again. Spending my time trying to get into Talk Talk.

[fr8ys]

Do you use a popup or ad blocker?

If so try whitelisting the TalkTalk domain.

If that does not work, try downloading a browser you have never used before, and then try logging in. Do not add any extensions or applications to this browser.

Hope this helps.

[mandisa1-TT]

Thank you for trying that for me, can you please try using a different device and let me know if the issue still occurs?

[Swat44?]

Cleared browser cookies and cache but still says loading, this goes on for hours. I cannot access my account at all.

[mandisa1-TT]

Hi there @Swat44? I am sorry to hear you are having issues accessing your bill, please clear your browser cookies and cache and try again.