ebay being blocked

[loxocemus]

Hi, I have an issue with Ebay being blocked for me most of the time, occasionally it works for a few days and then its blocked again, I can only access it via a vpn, this is the error

"Access Denied

You don't have permission to access "http://www.ebay.co.uk/myb/WatchList?" on this server.

Reference #18.1e3f655f.1774491197.fd2b810

https://errors.edgesuite.net/18.1e3f655f.1774491197.fd2b810"

its the same regardless of browser or deletion of cookies etc. Does anyone have a solution?

P.S in HomeSafe settings i have scam and virus enabled but no other protection (other than win11 firewall/antiV)

Thank you and Rgds

Edward

[loxocemus]

i do not have a telephone line 

please note this post from a fellow member above

rgds

edward

"

@Thabile-TT, please ensure that you are checking the correct customer's connection.

You appear to keep addressing the replies to me, and my router is NOT on at the moment. 

I had a similar experience recently when another member of support staff looked into my service in error, and I do not want to see that happening again. "

[Gliwmaeden2]

@Thabile-TT, please ensure that you are checking the correct customer's connection.

You appear to keep addressing the replies to me, and my router is NOT on at the moment. 

I had a similar experience recently when another member of support staff looked into my service in error, and I do not want to see that happening again. 

[Thabile-TT]

Thanks for responding, please confirm do you have any issues with calls on your telephone line?

[loxocemus]

its online here....

rgds

edward

[Thabile-TT]

I can see that your Internet connection is currently offline.

This means that your Internet, WIFI, Email or TV Service will not work properly.

Shall we fix that now?

[loxocemus]

I do not, no.

Rgds

Edward

[Thabile-TT]

Thanks for confirming this.Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[loxocemus]

Hi, yes i am....

Rgds

Edward

[Thabile-TT]

Hi there @Gliwmaeden2 thanks for supporting this information. @loxocemus We need to conduct some diagnostic checks to understand the root of this issue. Please confirm if you are at home where the TalkTalk service is connected?

[loxocemus]

Hi, thanks for the suggestion but that doesn't change the error.

Rgds

Edward 

[Gliwmaeden2]

It does seem to help if you simply don't use Homesafe at all, @loxocemus - often their virus settings misread sites as dodgy etc.