ebay being blocked

[loxocemus]

Hi, I have an issue with Ebay being blocked for me most of the time, occasionally it works for a few days and then its blocked again, I can only access it via a vpn, this is the error

"Access Denied

You don't have permission to access "http://www.ebay.co.uk/myb/WatchList?" on this server.

Reference #18.1e3f655f.1774491197.fd2b810

https://errors.edgesuite.net/18.1e3f655f.1774491197.fd2b810"

its the same regardless of browser or deletion of cookies etc. Does anyone have a solution?

P.S in HomeSafe settings i have scam and virus enabled but no other protection (other than win11 firewall/antiV)

Thank you and Rgds

Edward

[KeithFrench]

OK @loxocemus 

Using an eero I can reach ebay no problem from my Windows 11/Chrome desktop. In your eero app go to:-

Home > Security & Privacy > Advanced Security > Network Controls

Make sure that Advanced Security is disabled & that no blocking is enabled on the Network Controls page.

Now, ping ebay.co.uk & PM me (to preserve your privacy) the results.

If you are having the problem with a Windows PC, then Wireshark remains an option.

[loxocemus]

Hi Keith, no i haven't touched eero settings, tech support never mentioned those, i have only changed wifi dns as per their advice.

rgds

edward

[KeithFrench]

@loxocemus I think you said that you have disabled advanced security on the eero, so that won't be the issue. The only way to prove this is to get me a trace from Wireshark. I can supply full details on how to do this, if you want.

[loxocemus]

thanks, i am waiting for this new ip address, i just wish tech support could have been more clear when this was happening. instead of leaving mid conversation without much explanation. if a talktalk support staff member can let me know id appreciate it.

ps homesafe on or off is not the cause of my particular issue, ebay remains blocked regardless of those settings.

rgds

edward

[Gliwmaeden2]

I think that the issue of using Homesafe (if at all) with Eero was picked up on by @KeithFrench a few years back when he first used the Eero, @loxocemus.

I'm pretty sure he discovered it had to be just the Eero's own security settings one should be using.

If he has time, he might comment on here. Other community stars are also around, but from now on this Community is peer to peer only, so if we can't solve it among ourselves, you do need to use direct support from Talktalk via phone or Chat going forward. 

[loxocemus]

its on the account webpage, security settings i think its under, u can enable disable options like kidsafe, scam stuff etc, i think there's 4 options under this homesafe u can alter, id check but the site is currently down for maintenance. its not on the eero app but via your account profile, it still alters ur service.

an early suggestion was to disable these options, i did, ebay is still blocked by 

Access Denied

You don't have permission to access "http://www.ebay.co.uk/mye/myebay/purchase?" on this server.

Reference #18.cee41602.1774659431.226463d

https://errors.edgesuite.net/18.cee41602.1774659431.226463d

rgds

edward

[Gliwmaeden2]

@loxocemus, you have mentioned Homesafe a few times.

You shouldn't have it at all if you are using the Eero.

AI answer:

 Talktalk's description of Eero - Secure:

https://help-centre.talktalk.co.uk/Broadband/Security/About_eero_Secure

Check on 03451 720074 or Chat with the Full Fibre team during the day, but I don't think you should have any Homesafe software switched on.

[loxocemus]

hi, i never had to use a vpn before this ebay thing, its a random access denied error, occasionally i can access ebay normally, but it doesn't last long, i can replicate the error on 2 laptops and my mobile, its definitely a "source" issue....

rgds

edward

[ferguson]

Ah, you shouldn't have to use a VPN to access eBay, that is a wee bit puzzling. Or do you mean you use one habitually? 

[loxocemus]

hi, thanks for the help first of all, regarding eero security all off, homesafe etc, no av in the middle, dns changes was one of the things tech support had me do, no difference, yes an eero  6 extender.

the speed thing is a job for a huge ethernet cable i suppose, the ebay block is a job for a browser vpn but that affects others pages so i have to turn it off and on. 1st world problems 🐵

rgds

edward

[ferguson]

"Range extender," another eero you mean?

Let's see if we can sort the eBay issue first. Have you tied changing the DNS server settings? Have a look here:

https://support.eero.com/hc/en-us/articles/360059988432-How-do-I-set-up-custom-DNS-servers-with-eero

[loxocemus]

the speed in my bedroom with range extender was @260mpbs, after tech support fiddling same test, same position, same laptop, @90mbps sooo i dunno, if i'm next to main router via ethernet full speed, but extender speed is now 1/3 of previous before i contacted tech support.

rgds

edward

[ferguson]

Are your speedtest results on a device with a wireless connection? If so they will will always be liable to the vagaries of your internal setup.

As far as connecting to eBay is concerned, do you have the security settings on the eero active? Or perhaps other AV systems in place?

[loxocemus]

i have had several conversations with tech support, did various things, router resets etc all to no avail, except my fibre500 speed has now dropped to @95mbps according to talktalk's speedtest (+4 other bb speed testers agree), though if the eero mobile app is to be believed  (and i don't) its 516mbps, it always says this exactly, both up and down speeds are always within 1mbps of a previous run, i am certain these are fake results. running wifi speed check on mobile 105mbps, eero 516mbps.

tech support said i was getting a new ip address, router will be down 30mins, didn't say when, just buggered off with "if that doesn't help get in touch"?

so no fix, speed slashed to 95mbps and a vague fix, sometime......

any help, anyone?

rgds

edward

[Thabile-TT]

@loxocemus I have reviewed your account once more and observed that you are on a full fibre plan. This is best  handled by our specialist department. Please reach out to them using the contact details provided below.

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

[Thabile-TT]

@Gliwmaeden2 Thank you for pointing out this error from my side I sincerely apologize and will ensure it doesn't happen again.  

[Gliwmaeden2]

@Thabile-TT 

You are repeatedly clicking on the wrong "reply to" button.

Your reply to @loxocemus (above) makes no sense at all as they were simply passing on my concern that you may be checking the wrong account. 

Please ensure that you are replying to the OP and do not tamper with my service. 

If it continues, I will put in a formal complaint and I have already mentioned it to the forum manager. 

@Lorrainef 

[Thabile-TT]

Can I ask, have you previously installed the TalkTalk Wi-Fi Assist app?

Can you open the TalkTalk Wi-Fi Assist app on your mobile device?

You can do this by selecting the TalkTalk Wi-Fi Assist app icon, or searching for TalkTalk Wi-Fi Assist and then selecting the app icon in your search results

[loxocemus]

hi, just an update, if you have been looking into/fixing my issue of ebay being blocked, its still blocked currently. also its the only page i have encountered being blocked so far, amazon for example is fine.

rgds

edward

[Thabile-TT]

@loxocemus I acknowledge your concern. I apologize if you have had such an experience with us in the past; that is not what we wish for our customers to encounter. The questions I am presenting to you are standard from the system to diagnose the issue, and I am confident they are intended for the appropriate customer.