ebay being blocked

[loxocemus]

Hi, I have an issue with Ebay being blocked for me most of the time, occasionally it works for a few days and then its blocked again, I can only access it via a vpn, this is the error

"Access Denied

You don't have permission to access "http://www.ebay.co.uk/myb/WatchList?" on this server.

Reference #18.1e3f655f.1774491197.fd2b810

https://errors.edgesuite.net/18.1e3f655f.1774491197.fd2b810"

its the same regardless of browser or deletion of cookies etc. Does anyone have a solution?

P.S in HomeSafe settings i have scam and virus enabled but no other protection (other than win11 firewall/antiV)

Thank you and Rgds

Edward

[ferguson]

Are your speedtest results on a device with a wireless connection? If so they will will always be liable to the vagaries of your internal setup.

As far as connecting to eBay is concerned, do you have the security settings on the eero active? Or perhaps other AV systems in place?

[loxocemus]

i have had several conversations with tech support, did various things, router resets etc all to no avail, except my fibre500 speed has now dropped to @95mbps according to talktalk's speedtest (+4 other bb speed testers agree), though if the eero mobile app is to be believed  (and i don't) its 516mbps, it always says this exactly, both up and down speeds are always within 1mbps of a previous run, i am certain these are fake results. running wifi speed check on mobile 105mbps, eero 516mbps.

tech support said i was getting a new ip address, router will be down 30mins, didn't say when, just buggered off with "if that doesn't help get in touch"?

so no fix, speed slashed to 95mbps and a vague fix, sometime......

any help, anyone?

rgds

edward

[Thabile-TT]

@loxocemus I have reviewed your account once more and observed that you are on a full fibre plan. This is best  handled by our specialist department. Please reach out to them using the contact details provided below.

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

[Thabile-TT]

@Gliwmaeden2 Thank you for pointing out this error from my side I sincerely apologize and will ensure it doesn't happen again.  

[Gliwmaeden2]

@Thabile-TT 

You are repeatedly clicking on the wrong "reply to" button.

Your reply to @loxocemus (above) makes no sense at all as they were simply passing on my concern that you may be checking the wrong account. 

Please ensure that you are replying to the OP and do not tamper with my service. 

If it continues, I will put in a formal complaint and I have already mentioned it to the forum manager. 

@Lorrainef 

[Thabile-TT]

Can I ask, have you previously installed the TalkTalk Wi-Fi Assist app?

Can you open the TalkTalk Wi-Fi Assist app on your mobile device?

You can do this by selecting the TalkTalk Wi-Fi Assist app icon, or searching for TalkTalk Wi-Fi Assist and then selecting the app icon in your search results

[loxocemus]

hi, just an update, if you have been looking into/fixing my issue of ebay being blocked, its still blocked currently. also its the only page i have encountered being blocked so far, amazon for example is fine.

rgds

edward

[Thabile-TT]

@loxocemus I acknowledge your concern. I apologize if you have had such an experience with us in the past; that is not what we wish for our customers to encounter. The questions I am presenting to you are standard from the system to diagnose the issue, and I am confident they are intended for the appropriate customer.

[loxocemus]

i do not have a telephone line 

please note this post from a fellow member above

rgds

edward

"

@Thabile-TT, please ensure that you are checking the correct customer's connection.

You appear to keep addressing the replies to me, and my router is NOT on at the moment. 

I had a similar experience recently when another member of support staff looked into my service in error, and I do not want to see that happening again. "

[Gliwmaeden2]

@Thabile-TT, please ensure that you are checking the correct customer's connection.

You appear to keep addressing the replies to me, and my router is NOT on at the moment. 

I had a similar experience recently when another member of support staff looked into my service in error, and I do not want to see that happening again. 

[Thabile-TT]

Thanks for responding, please confirm do you have any issues with calls on your telephone line?

[loxocemus]

its online here....

rgds

edward

[Thabile-TT]

I can see that your Internet connection is currently offline.

This means that your Internet, WIFI, Email or TV Service will not work properly.

Shall we fix that now?

[loxocemus]

I do not, no.

Rgds

Edward

[Thabile-TT]

Thanks for confirming this.Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[loxocemus]

Hi, yes i am....

Rgds

Edward

[Thabile-TT]

Hi there @Gliwmaeden2 thanks for supporting this information. @loxocemus We need to conduct some diagnostic checks to understand the root of this issue. Please confirm if you are at home where the TalkTalk service is connected?

[loxocemus]

Hi, thanks for the suggestion but that doesn't change the error.

Rgds

Edward 

[Gliwmaeden2]

It does seem to help if you simply don't use Homesafe at all, @loxocemus - often their virus settings misread sites as dodgy etc.