how to physically remove the old external copper line?

[ypwlng]

Now that my upgrade from copper (Fibre 150) to FTTP (Fibre 500) is more or less complete, I would like to know how to get the external copper wire removed.

There are now two cables from the telephone pole, coming into different points in my house.  One is the old copper wire.  The other is the new fibreoptic cable - which enters into a different part of my house at my request.

I will soon be doing some renovation works to the part of the house where the old copper cable enters, which means I need to have the copper cable removed.

What is the procedure for requesting this to be done?

[Gliwmaeden2]

Staff will respond after the weekend, @ypwlng.

Usually Talktalk would need to contact Openreach on your behalf and confirm whether it incurs any charges or not.

You can also speak directly to Talktalk over the weekend. 

Check opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Let us know how you get on and confirm whether you still need forum support for this issue.