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FIbre Support

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Fibre 65 Loyalty

tsmiggy
Whizz Kid
Private Message TalkTalk

on ‎25-11-2024 10:20 AM

Message 3 of 3

Hi.

I have had a loyalty offer via email. I am on Fibre 65, but using the existing copper cables,in short no external cable, i also have a telephone, using the existing copper cable. The offer says FIBRE 65, i am correct in thinking this is just a continuation of my existing package, or is it a attempt to move me over to a system, that requires a external cable. 

 

Thanks

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎26-11-2024 01:56 PM

Message 1 of 3

HI tsmiggy

 

Does the offer mention Full fibre? 

 

Your contract doesn't expire for another 5 months, so not sure why that has been sent to you, Full Fibre is available to you so you can choose to take it.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎25-11-2024 01:02 PM

Message 2 of 3

From how you describe it this could be a continuation of your existing service. I think what you are really asking about is whether this is the free upgrade to the Full Fibre service, which if it was, would say so.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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