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sagemcon fast 5464 router

FarmingMartin
Team Player
Private Message TalkTalk
Message 44 of 44

i have been sent a replacement Sagemcon Fast  5464 router which has a differant version  to my previous one, due to the stand breaking so i am asking which one is the latest version and which one I should use as i can swap over the stands.

the two router say on the back

Fast 5464-2.t4

Fast 5464-3.t8

thanks

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43 REPLIES 43

FarmingMartin
Team Player
Private Message TalkTalk
Message 41 of 44

I have now tried both routers and am still having device connection issues. I was sent a new router as I was told the old one may have a fault, which has now been diagnosed as an outside cable issue, but if I connect the old one everything works a lot better than with the new ones.

The old one is Hauwei HG633

There is still an issue which openreach are supposed to be sorting out but I don't know when, as I have not heard anything from either talktalk or openreach regarding when they are coming back to fix it. Internet now been playing up for nearly a month, not happy seriously thinking about ditching talktalk if they don't do something soon.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 42 of 44

Hi @FarmingMartin 

 

It's the 2nd one in your list. If the stand is broken then I can replace the router.

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ferguson
Community Star
Private Message TalkTalk
Message 43 of 44

I would have thought that the latest model has the higher numbers. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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