sagemcon fast 5464 router

[FarmingMartin]

i have been sent a replacement Sagemcon Fast  5464 router which has a differant version  to my previous one, due to the stand breaking so i am asking which one is the latest version and which one I should use as i can swap over the stands.

the two router say on the back

Fast 5464-2.t4

Fast 5464-3.t8

thanks

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Thanks for the update and I'm glad to hear that our Chat Team have resolved this for you.

Thanks

Michelle

[FarmingMartin]

Managed to do a webchat now to get it sorted

[Gliwmaeden2]

They are not open for this on Sundays, @FarmingMartin.

You MUST phone  - Chat otherwise has to organise a callback if you use it.

See details:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

It can't be done through forum staff. 

[FarmingMartin]

I have now moved over to virgin media for my provider as it has taken talktalk so long to get the fault fixed. Over a month since I reported it.

I now need to cancel my contract with talktalk as my phone has been ported over to my virgin line but talktalk has not closed their line down. Anyone know how to do this as I can't get through to talktalk on the phone as I can't wait around in a que and the live chat does not seem to be working.

[Debbie-TalkTalk]

Hi FarmingMartin

Thanks for confirming that the fault has been resolved 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[FarmingMartin]

Hi yes openreach turned up yesterday unannounced and completed the repair and everything now seems to be working OK.

[Debbie-TalkTalk]

Hi FarmingMartin

Openreach have now closed the fault as resolved.

Is everything working ok now?

[Michelle-TalkTalk]

Good morning,

We've received the below update this morning from Openreach.

An Openreach Engineer has been assigned to carry out work on the service. We will run further checks to confirm the service is working. We'll re-check again for an update in the morning.

Thanks

Michelle

[FarmingMartin]

Yes, the cable was installed due to Internet drop out and slow speed, openreach discovered an issue with the cable from the property to the street hence why it was replaced. It's still not connected to the house though.

[ferguson]

So do you have the ONT installed and connected indoors and your service is up and running? 

[FarmingMartin]

I would of thought so as the cable is just coiled up and left onto of the ground, but who/when is going to do that? I have not heardor been told anything about someone coming back to complete the job any further.

[ferguson]

It is hard to see from that picture, but it looks like there is still the final part of the work to be done i.e. going through the wall to internally connect up the ONT inside? Feel free to correct me if I'm wrong. 

[FarmingMartin]

Open reach came today to install the new cable and now have left saying they have finished. Is anyone else coming to tidy it up as its just been left a mess., black cable is what they installed and left

 

[Chris-TalkTalk]

OK, I'll check for further updates later. Fibre 65 is the name of the package, the minimum guaranteed throughput speed for your line is 56.7Mbps, current sync speed is 54.7Mbps which is still below the guaranteed minimum.

Chris

[FarmingMartin]

The only other issue is that the engineers that came yesterday told me they only replace the cable upto the property and someone else has to connect that to the inside master socket, so even if they do come today and replace the outside cable we still have to wait for someone else to come to complete the connection inside, which as far as I am aware has not been arranged yet so yet again still not got the service I am paying for. Just completed another speed check out of curiosity and it still comes back at 40 to 50 MB/s where my package is 65Mb/s.

[Chris-TalkTalk]

Hi Martin,

I'm sorry to hear that the work didn't get done. There are no further updates yet from Openreach but there's every possibility that they'll come back today. I'll check for further updates later

Chris

[FarmingMartin]

Well the engineers turned up about 8.15 but then left around 8.45 as they were told they had a more important job to go to. So still not any further forward with it being fixed. Looks to me like I'll be moving to Virgin as I can't see it being resolved by tomorrow now., and a month to get it sorted I believe is ample.

[Chris-TalkTalk]

no problem 🙂

[FarmingMartin]

Thank you

[Chris-TalkTalk]

I'll check for further updates tomorrow

Chris