slow speed to computer

[paulcs]

I have full fibre 150. I get that speed from the modem but i can only get speeds of around 66bps to my lap top.

I have tried differnet rooms in the house plus  having the lap top right next to the router.

Is this normal speeds or do I need a new router?

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of days

Chris

[paulcs]

Yes pease send me a new router. Thanks Paul

[Chris-TalkTalk]

Would you like us to send another router to test with?

Chris

[paulcs]

Thank you for your quick reply.

I can confirm that i have reset the router and set it up agian but still only getting speeds of 64mps and 156 mps to the main  box

[Michelle-TalkTalk]

Hello,

Thanks for confirming. Have you tried factory resetting the router and then re-set this up again please? If there is no change following this then we can send a replacement router for testing purposes to rule this out.

Thanks

Michelle

[paulcs]

H

Good Morning

I can confirm that I am currently using the Wifi hub router. Which was supplied by City Fibre.

It is a older version hub and not the latest Erro one.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Can I just confirm, are you currently using the Wifi Hub router?

Thanks

Michelle

[Divsec]

Hi @paulcs thanks for trying. The team will run their diagnostics for you tomorrow 

[paulcs]

It is a new laptop and when i connect with the ethernet cable i only get 42mps. I still get 156 mps  from the

modem. I have also disconnected my landline phone

[Divsec]

Hi @paulcs or you might need a new laptop? How does it go when connected with ethernet cable?

Either way your post has been escalated and you should hear tomorrow