14258 not working

[DuncRha]

Just renewed my a/c in Dec'23 and 14258 stopped working. Was told to use call block, but this doesn't work when you're sent a pass code by a BOT. The phone just goes dead!

Was then told to use last call barring......but 14258 says "sorry the service requested is not available". Please......how do I get the 14258 service back.....more so because call block is not suitable if your contacting your Banks to get a login from a BOT.......HELP

[Michelle-TalkTalk]

Hi @Arial 

Please click on the Community drop down box at the top of the Community, then click Help with your service, then Home Phone, then click the blue start a new topic button towards the top of the page.

Thanks

Michelle

[Arial]

No idea how to do that

[Michelle-TalkTalk]

Hi @Arial 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Arial]

Last call barring still not working and I have spoken to chat 5 times about this

[Debbie-TalkTalk]

Hi DuncRha

That's great, thanks for letting us know.

Debbie

[DuncRha]

An update, call blocking still working well, have not received any unsolicited calls for weeks. Thanks again for the help Chris.

[Chris-TalkTalk]

That's great, if you do experience any further problems just let us know

Chris

[DuncRha]

All seems to be back on and working, thanks Chris.

Now to see what happens over the next few weeks, will it all still stay be the same?

[Chris-TalkTalk]

Hi DuncRha,

Just to confirm, is it still not working?

Chris

[DuncRha]

Debbie, Just for information 

"My Telephone Setting" is within "Profile & Settings" not "Network & Connection", at least on my system.

[DuncRha]

Switched it off last call barring then updated. logout then login "last call barring is still on. What now?

[Debbie-TalkTalk]

Hi DuncRha

Did you recently activate/add this in My Account?

If you did then please can you try removing this in My Account and then re adding again in a couple of hours?

1. Login to My Account
2. Choose Networks & Connections from the navigation menu then My Telephone Settings
3. Tick the box next to Last Caller Barring
4. Save your changes by selecting the Update button at the bottom of the page

1. To get started, log into My Account
2. Choose Networks & Connections from the navigation menu then My Telephone Settings
3. Choose; Manage home phone Boosts
4. Tick the box next to Last Caller Barring
5. Save your changes by selecting the Update button at the bottom of the page

[DuncRha]

I have "last call barring" on but 14258 says that it's not on.

[Michelle-TalkTalk]

Hi Royal-Scot,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle

[Royal-Scot]

I have the same problem. 

[Debbie-TalkTalk]

Hi DuncRha

Can I just check, have you had a look at this help page Using Selective call rejection (Last Caller Barrin... - TalkTalk Help & Support