Do you already have broadband with Talktalk, @Hanno1, but the phone line with BT?
It may be that, with the switching off of copper, they'll be encouraging you simply to upgrade to Full Fibre?
What package are you currently on?
For support from staff, please complete your community forum profile. Go via your avatar / name; settings; add your Talktalk account number in Personal Information. SAVE CHANGES.
Staff need this information to identify your account. They follow up during the day, Monday to Friday.
Gliwmaeden2, a fellow customer.
