Caller Display Not Working

[Steve789]

Since transferring from Shell, Caller Display does not work on my home telephone. I have been on live chat who have not resolved the issue. Caller display is activated on my account but all I get is 'Incoming Call' on the phone screen.

[Steve789]

So I now have the caller display switched off, how do I switch it back on again as the update button is broken?

[Arne-TalkTalk]

Hi @Steve789

Your contract hasn't been changed or renewed the Automatic email email has been reported before as its wrong. Can you PM it to me so I can report it once again. 

Sorry for any confusion. 

[Steve789]

Why have i just received an email saying My new and improved package £34.95 A new month contract applies? I havent asked for a new contract. I just wanted the caller display issue fixing.

[Arne-TalkTalk]

Hi @Steve789

There is a known fault with My Account where the update button is missing, I have added your account details to the fault ticket.  

I have removed caller display from this side. 

Regards

[Steve789]

Hi Michelle,

 I have attempted to disable caller display but when I untick the box I cannot see an update box, so every time i leave the page it just reappears as an add on?

[Michelle-TalkTalk]

Hi Steve,

I'm sorry to hear this. Could you try removing the Caller Display service in your My Account, wait 4 hours and then re-add the Caller Display Service in your My Account again please.

Michelle