Caller Display Not Working

[Steve789]

Since transferring from Shell, Caller Display does not work on my home telephone. I have been on live chat who have not resolved the issue. Caller display is activated on my account but all I get is 'Incoming Call' on the phone screen.

[Chris-TalkTalk]

OK thanks, I'll pass this over to our network team and ask them to take a look. I'll let you know when I receive an update or they may contact your directly

Chris

[Steve789]

Hi Chris,

     Unfortunately it hasnt worked. I am still just getting 'Incoming Call' from saved numbers.

  Thanks

[Chris-TalkTalk]

Hi Steve,

I've re-added caller display, can you give it an hour and then retest. Please let us know how you get on

Chris

[Chris-TalkTalk]

OK I've removed caller display, I'll re-add it in a couple of hours. Hopefully this will get it working again

Chris

[Steve789]

Hi Chris,

 I seem to have come full circle on this. If you refer to my post of 13/8/24 I was in exactly this same position .The caller display will not deactivate as there is no update button and as soon as I leave the page it comes back on again?

[Chris-TalkTalk]

OK thanks Steve. Could you try removing Call Display in My Account, leave it an hour and then re-enable it again. Please let us know if this resolves the problem

Chris

[Steve789]

Hi,

   Phone is ringing ok again but no caller display showing just 'Incoming call'

[Chris-TalkTalk]

Hi Steve,

How are you getting on, has anything changed since your last post?

Chris

[Steve789]

Hi,

  Incoming calls are not working at all now. There is now no dialling tone and the phone does not ring at all.

[Chris-TalkTalk]

Hi Steve,

I've made a change, can you please retest and let me know if caller display is now working

Thanks

Chris

[Steve789]

Details have been updated as requested

 Thanks.

[Michelle-TalkTalk]

Hi Steve,

I'm really sorry to hear this. I'll need to pass this over to our Faults Escalation Team.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Steve789]

Well its 3 months on now and still no sign of caller display ever working again. Poor service really TalkTalk

[Arne-TalkTalk]

Hi Steve789

Sorry that this is still a problem.

It will need to be logged as a fault. 

Regards

[Gliwmaeden2]

@Steve789, are you close to your end of contract date (set up by Shell)?

The same date applies to your Talktalk contract, so you would need to give them longer than this to have any chance of early termination fees being waived.

Not sure if they would be at all for a caller display function not working  - usually it's core service faults not being sorted that makes this possible. 

You'd need to check.

[ferguson]

I have re-escalated this to the support team for you, they will respond as soon as they can once they are back online from Monday.

[Steve789]

Well its now over 2 weeks since caller display was added back to my profile but still doesnt work. I notice quite a few other threads reporting the same issue so I am assuming its a fault within Talk Talk that cannot be resolved. As I rely on caller display to filter out any unwanted scam callers it looks as if I will have to look for another service provider to resolve the issue.

[Arne-TalkTalk]

Hi Steve789

I have requested for caller display to be added as requested. 

Regards

[Steve789]

Could you please add caller display back on and I can check if it is working,

Thanks

[Arne-TalkTalk]

The issue is intermittent and has been ongoing for a while, sometimes using a different browser works, but you can request it via this community or by using live chat.