Caller Display not Working

[seajays]

Hi,

I just came over from sky a few weeks ago.  I activated caller display, but it isn't working.

I deactivated it, waited a few hours and reenabled it in my account yesterday.  It is showing as an "active add-on" in my account, however it still isn't working.

Caller display was working fine with sky, so I don't think it's an equipment issue.

Can you help?

Thanks,

Colin.

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I've passed this over to our Faults Team for further investigation and we will post back as soon as we receive an update. It's possible that the team may also try and contact you directly.

Thanks

[seajays]

By me a few weeks ago, and also by your representative in online chat. It didn't make any difference.

[Chris-TalkTalk]

OK thanks. When you say it's been switched off serval times already, is that by you?

Chris

[seajays]

Yes - it's still not working today, and it has been "switched off and on again" several times already.

[Chris-TalkTalk]

Could you just confirm it's still not working today, if not then I'll try removing it at our end and re-adding it

Chris

[seajays]

Yes, I've tested with a second telephone and it still doesn't work.

I've also taken my telephone to a neighbour's house and tested it there and the caller display is working perfectly.

It seems that caller display is just not functioning on my line.

[Chris-TalkTalk]

Hi seajays,

Just to confirm, you've tested with a second telephone?

Chris

[seajays]

Still not working.

[Chris-TalkTalk]

Thanks for trying that. Everything looks OK from our side so do you have another telephone that you can test with?

Chris

[seajays]

No, still same.

[Chris-TalkTalk]

OK thanks. Could you switch the base unit off at the plug and leave it off for 5 minutes then switch back on and retest

Thanks

Chris

[seajays]

Yes, caller display was working perfectly when I was with sky a few weeks ago. It hasn't worked since I moved over to talktalk.

[Chris-TalkTalk]

Just to confirm, are you using a cordless phone with the base unit connected to an electrical wall socket?

Chris

[seajays]

No, still not working.

[Chris-TalkTalk]

Hi seajays,

I've made a change so could you please retest and let us know if caller display is now working

Chris

[seajays]

Hi, yes, I've tried plugging the handset into the master socket, and even into the test socket behind the faceplate, but caller display isn't working.

[Debbie-TalkTalk]

Hi Colin

I'm sorry to hear this.

Can I just check, have you tried the caller display handset directly at the test socket?