Get help with your TalkTalk landline and calling features.
on 10-10-2023 06:13 PM
Hello - Despite having had Caller Display activated on my account for many years, it is no longer working. My phone only displays "Incoming call", while its 'Caller List' option states that I need to subscribe to a Caller Display service.
Is there something I can do to make this work again?
on 04-03-2024 06:55 AM
Hi RoryMick,
I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.
Thanks
Michelle
on 03-03-2024 12:51 PM
I have the same problem. Doing my head in.
on 19-10-2023 01:10 PM
That's great news jhdt56dw, thanks for letting me know
Chris
Chris, Community Team
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on 19-10-2023 12:59 PM
Chris - to let you know that for the one number with which I've tested it, Caller ID seems to be working again for me.
Thanks very much again for your help with this.
on 12-10-2023 03:10 PM
That's great news, thanks for letting me know
Chris
Chris, Community Team
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on 12-10-2023 03:09 PM
Chris,
I've just spoken with your colleague at the Network team and he has explained what they will do to try and fix the issue. He has also said that he'll contact me next week to confirm the fix.
Thanks very much for your help and guidance with this, much appreciated.
on 12-10-2023 02:29 PM
OK thanks, I'll ask our network team to take a look
Chris
Chris, Community Team
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on 12-10-2023 02:26 PM
I've tried with the old phones I replaced, unfortunately it's also showing as "Incoming call" for a known, stored number.
Thinking on it, the old phones had a talking Caller ID function, where the name of who was calling was announced. While this previously worked flawlessly, it had for some time come to be working only intermittently.
on 12-10-2023 02:08 PM
OK thanks
Chris, Community Team
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on 12-10-2023 02:04 PM
I'll try now.
on 12-10-2023 01:02 PM
Just before I ask our network team to take a look, do you have another telephone that you can test with, just to make sure that there's not a fault with the handset?
Chris
Chris, Community Team
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on 12-10-2023 12:54 PM
OK, thanks for letting me know, I'll pass this to our network team and ask them to take a look
Chris
Chris, Community Team
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on 12-10-2023 09:50 AM
Morning Chris - unfortunately it's still not working, only showing "Incoming call" as before.
on 12-10-2023 09:45 AM
Hi jhdt56dw,
How is it this morning, still not working?
Chris
Chris, Community Team
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on 11-10-2023 03:38 PM
OK thanks. Could you try it again in a couple of hours and if it's then still not working we'll pass it over to our network team for further investigation
Chris
Chris, Community Team
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on 11-10-2023 02:55 PM
Chris,
I've logged back in and see that you had successfully reactivated Caller Display on my account. Unfortunately it's still not working, confirmed by a friend also calling my landline number.
on 11-10-2023 02:11 PM
Thanks. Caller display is showing switched off at the moment on our systems so I'll switch it on now but this may take a few hours to take effect
Chris
Chris, Community Team
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on 11-10-2023 02:09 PM
I've done so now, Chris.
I've also just logged back into 'My Account' and can see that Caller Display has been removed. Should I add this back again as you suggested previously?
on 11-10-2023 01:59 PM
Hi jhdt56dw,
I've sent you a PM to confirm some details so that we can look into this further
Chris
Chris, Community Team
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on 11-10-2023 12:55 PM
As you suggested, I've tried to remove Caller Display (CD) from within 'My Account', Chris. In fact, I've now done so three times, logging out and in after each removal of CD, to be presented with the following message:
"Your order contains Caller Display - Free which you've already successfully placed. To see an update on which boosts you have we need you to logout and then login again. You'll also be able to order more boosts too."
I now have no idea whether CD is included on my account, or not.