Caller Display stopped working after upgrade from Fibre 65 VOIP to Fibre 150 VOIP

[aa2000]

After my upgrade from Fibre 65 VOIP to Fibre 150 VOIP on 15/4/25, my Caller Display has stopped working with all incoming calls now displaying as 'Withheld'.   

Caller Display had been working normally on my Fibre 65 VOIP service and remained ticked in My Account Telephone Settings after the upgrade.    I tested with alternative phones and also powered off the ONT and WiFi Hub 2 for 30 mins, but the problem remains.  

Two days ago I thought I'd try unticking Caller Display setting in My Account Telephone Settings and planned to tick it again to see if that would activate the service.  Frustratingly ever since then I am getting the following message "You currently have changes pending on this account and so we will not allow you to make any further changes at present" .  

Hope you can help restore Caller Display for me.  Thanks. 

[angelique-TT]

Good morning @aa2000 . Kindly contact our full fibre team using the below contact details and they will be able to look into this and assist you further :

03451720074  

Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed
 

[aa2000]

Hi Karl / TalkTalk Support team

Do you have an update for me please on my Telephone Settings webpage issue?   I am still getting the message "You currently have changes pending on this account and so we will not allow you to make any further changes at present" .   It's been stuck like that since 15th of April.   Thanks. 

[Karl-TalkTalk]

Hi

Glad the caller display is working for you now.

It may take a little longer for My Account to catch up to changes that have been made manually by our Teams.

Thanks  

Karl. 

[aa2000]

Update:   Hooray, Caller Display is working again today 😊    

Frustratingly in my Telephone Settings in My Account, I am still getting the message "You currently have changes pending on this account and so we will not allow you to make any further changes at present" .   It's been like that since 15th of April when I unticked Caller Display, I somehow suspect that is a separate issue that needs addressing by TT. 

[aa2000]

Update:   Caller Display still not working after 24 hours, so I called Technical Support who in turn called Customer Services.  Customer Services advised that their activation request has still not gone through and that I should call CS on Monday 21/4 if it's still not working.

[aa2000]

Thanks @Gliwmaeden2 .   I called Customer Services who say they have now switched on Caller Display at their end and asked me to check if it is working after 24 hours.  If it's still not working after 24 hours they said I should then call Technical Support for them to diagnose.  

[Gliwmaeden2]

It might be quicker just to phone 03451 720088 or use Chat and see if they can clear the issue from My Account. 

My Account is not functioning well these days - tick box functioning for adding  / removing boosts etc doesn't work and needs to be done manually by staff.

However, several customers have had trouble with Caller Display after upgrading..... so there are two issues going on here, one being the functions in My Account and the other being the actual functioning of Caller Display with the upgraded fibre service. 

Let us know how you get on, @aa2000.