Caller Display

[ferguson]

Hi guys, Caller Display has stopped working, just shows as Incoming Call on handset display. Also when I noticed this today it wasn't put through to my mobile via the TalkTalk Digital Voice app. Can you help, please?

[ferguson]

And you.  ☀️

[Debbie-TalkTalk]

Hi ferguson

Great stuff 🙂

Have a good weekend.

Debbie

[ferguson]

Yep all good, ta.  🙂

[Debbie-TalkTalk]

Hi ferguson

Is everything still working ok?

[Debbie-TalkTalk]

Hi ferguson

That's great 🙂

Debbie

[ferguson]

Hi again Debbie,

Well, that seems to have fixed it, thanks for the tip.  🙂

Cheers,

F

[Debbie-TalkTalk]

Hi ferguson

Thank you, please let me know how you get on.

Debbie

[ferguson]

Hi Debbie,

Just tested again now and gone back to showing "Incoming Call," no number. So I am trying the 30 minute shutdown you suggested. Will test again in a bit and get back to you.

[Debbie-TalkTalk]

Hi ferguson

Just checking in to make sure the caller display is still working ok?

Thanks

[Debbie-TalkTalk]

Hi ferguson

It's no problem, please let me know if this does happen again and we can take another look.

Debbie 🙂

[ferguson]

Hi Debbie, so much for "have a nice weekend" eh?  😂

Calls to our landline are so rare these days. But I did try a test call just now and all seems well. Sorry for wasting your time with this.

[Debbie-TalkTalk]

Hi ferguson

Has this been working ok since your last post?

Thanks

Debbie 🙂

[ferguson]

@Gliwmaeden2 

No, I would just prefer it if you didn't post on my topics, much as you have asked me not to post on yours.

If you have an issue yourself then you should start your own topic. 

[Gliwmaeden2]

Sorry, I thought you'd effectively closed the issue as you had reported it as resolved. 

[ferguson]

@Gliwmaeden2 

I would prefer it if you could just leave this between me and the support team.

[Gliwmaeden2]

@ferguson, I've found that it does this, on and off, even with my ordinary ADSL. Have never bothered to report it and it just comes back by itself. Rather flaky software or something. 

Even my mum's number has little phases of just being an "incoming call", despite being a frequent caller, and then just as suddenly reverts to the normal proper display. 

Another Talktalk mystery!

[ferguson]

Hi Debbie. I hadn't yet got around to the switch off you suggested. But, I just happened to get a call and all seems to be working again. So, just one of those things? Thanks again to you and Michelle for your prompt assistance and advice. 🙂

[Debbie-TalkTalk]

Hi ferguson

Thank you 🙂

Have a good weekend, hope it stays sunny 🙂

[ferguson]

Thanks Debbie, will do and let you know for Monday. 

[Debbie-TalkTalk]

Hi ferguson

Ok no problem. Would it be ok to do this at some point over the weekend?

If the fault is still present then I will raise this on Monday.