Caller ID Stopped Working

[portlandboy]

Hi,

Can someone assist me with getting my Caller ID back on my line please?

I've had it for years on my landline, but since switching to Full Fibre 150 and now adding TT Digital Voice service, all callers just show as "anonymous ".

The Caller ID is showing as ON in my account settings, but it's not actually showing any numbers.

Thanks.

[Michelle-TalkTalk]

Morning @portlandboy 

Just checking back in to see if this is now working ok for you?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Carlhuntley,

As advised, please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle

[Gliwmaeden2]

Please start your own thread, @Carlhuntley as staff only follow up for the original poster.

This is to avoid confusion between customer accounts & replies etc.

Please go back to the message board and click on start a topic. Also complete your community forum profile details (via your avatar/name; settings etc). Staff will need to identify your account. 

[Carlhuntley]

Not working. Thanks

[Carlhuntley]

It’s the same for me. Every call now showing up as withheld, including friends and family. It’s frustrating 

[Debbie-TalkTalk]

Hi @portlandboy 

Our faults escalations team have advised that this should now be resolved.

Please can you retest?

Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've asked our Faults Escalation Team to take a look at this now and I will let you know as soon as I receive an update back.

Thanks

Michelle