Get help with your TalkTalk landline and calling features.
on 13-10-2023 12:19 PM
on 23-08-2024 07:42 AM
Hi 37ttcom
I’ve been in exactly the same boat as you for nearly two years.
Unhappy Bunny
on 18-10-2023 01:03 PM
No problem 🙂
Chris, Community Team
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on 18-10-2023 12:00 PM
Noted. Thank you.
on 18-10-2023 11:58 AM
OK thanks, I'll pass this over to our network team and ask them to take a look. I'll let you know when I receive and update or they may contact you directly
Chris
Chris, Community Team
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on 18-10-2023 11:39 AM
Yes Caller Display showing on My Account.
In anticipation of your question, still not working.
on 18-10-2023 10:19 AM
Apologies, I didn't intend to switch callsafe off, I'm not really sure how I did it to be honest, I triple checked that it was caller display that I was switching off so not sure how it's happened.
Just to confirm, is caller display now showing as on in your My Account?
Chris
Chris, Community Team
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on 18-10-2023 10:13 AM
No, still not working.
Whilst I appreciate your assistance, it would have been a good idea if you have told me before you switched Callsafe off so that I could make a note of the Blocked and Approved numbers. I have no record of previously Blocked numbers and now have to try and remember all the Approved numbers and re-enter them which is a pain and very time consuming.
Be aware that whenever I have experienced problems in the past, the fault has always eventually been located in the exchange. Also, in case it is relevant, I am still on copper here as fibre is not available.
on 18-10-2023 09:52 AM
Hi 37ttcom,
Callsafe should be back on now. Could you just check my account and tell me if Caller Display is showing enabled now
Thanks
Chris
Chris, Community Team
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on 18-10-2023 09:30 AM
By the way, Caller Display still not working.
on 18-10-2023 09:29 AM
I have received your latest message and then, immediately afterward, another e-mail to advise me that my Call Safe had been switched off. I presume that was some thing that you were doing?
Can I switch Call Safe back on? Will this mean that I will now have lost all my barred and permitted numbers and will have to re-enter them all?
on 18-10-2023 07:51 AM
OK thanks, could you just leave it with me, I'm just going to try something else
Chris
Chris, Community Team
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on 17-10-2023 07:06 PM
Thanks for your recent messages. Unfortunately, nothing has changed.
on 17-10-2023 02:53 PM
I've removed it, I'll re-add it in 30 minutes
Chris
Chris, Community Team
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on 17-10-2023 02:47 PM
OK thanks. I'll try removing it and re-adding it
Chris
Chris, Community Team
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on 17-10-2023 01:51 PM
You will see from my original post that I have tried this before, in fact I have lost track of how many times. However, have tried it again today, but no change.
on 17-10-2023 10:30 AM
OK thanks. Have you tried removing it and re-adding it in My Account, if not then can you give this a try
Chris
Chris, Community Team
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on 17-10-2023 10:18 AM
No change I'm afraid. Still shows "Incoming call".
on 17-10-2023 07:42 AM
Thanks. I've made a change, can you please retest and let me know if caller display is now working
Thanks
Chris
Chris, Community Team
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on 16-10-2023 05:19 PM
Thanks Chris
Yes this still needs to be sorted out and I have updated my profile as requested.
on 16-10-2023 12:29 PM
Hi 37ttcom,
If you still need assistance can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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