Cancellation of telephone boost cannot be accessed on line

[Jun-473]

I have fibre 150 plan which will soon be expiring.  I’ve been on line to check my boosts but find I cannot cancel my telephone boost myself, as I’m a single household and a low user I’d hoped to do this. I’ve tried customer services to no avail, being told to do it on line myself can anyone help with my request

[Arne-TalkTalk]

Hi @Jun-473 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

Customer services should jolly well be doing it for you when it doesn't work online (which seems to be the case more often than not these days, @Jun-473, so they should be well aware).

Give them another go on 03451 720088.

Let us know how you get on.