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Digital Voice and additional handsets

Pal353
Super Duper Contributor
Private Message TalkTalk

on ‎05-10-2023 07:29 PM

Message 7 of 7

Currently I have a principal handset with an answerphone and an additional corded handset. I believe that when this area is shortly moved to Digital Voice, I will need the Wi-Fi Hub 2 with a phone socket ( replacing my current Wi-Fi Hub 1) and I will move the handset upstairs next to the router in order to connect it. The additional corded handset currently upstairs I plan to move downstairs. There is a wi-if extension there but will I need the special adaptor in order to use this handset? Any help would be appreciated 

Pal353
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6 REPLIES 6

Pal353
Super Duper Contributor
Private Message TalkTalk

on ‎06-10-2023 12:56 PM

Message 1 of 7

Thank you for this helpful information. I will follow your advice.

Pal353
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Pal353

‎06-10-2023 12:49 PM - edited ‎06-10-2023 12:50 PM

Message 2 of 7

When it's available in your area, @Pal353, Talktalk will let you know.

 

If you accept an upgrade with them, specify that you'll need digital voice at the time.

 

The requisite router will be sent around the time of the installation. 

 

Just because Full Fibre is being installed locally doesn't mean that Talktalk will be able to offer it immediately. The areas are covered by Openreach,  CityFibre etc and the ISPs don't all have deals done with them yet, so you'll probably need to wait for further information. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Pal353
Super Duper Contributor
Private Message TalkTalk
In response to ferguson

on ‎06-10-2023 12:26 PM

Message 3 of 7

Thanks again ferguson. Yes the additional handset connects wirelessly to the principal handset. What I shall need is the W-Fi Hub2 with a phone socket. I have seen a picture of this and apart from this additional socket, it looks identical of my current Wi-Fi Hub1 router which has been very good. Can I obtain the Hub2 router from TalkTalk at no additional charge (as customers are not supposed to be out of pocket by this change to Digital Voice) and if so when should I request one? The North-West is scheduled to make this switch this autumn. There are BT roadshows being held about it and I plan to visit the one in Lancaster at the end of this month. Thanks again for your help.

Pal353
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ferguson
Community Star
Private Message TalkTalk
In response to Pal353

on ‎06-10-2023 11:55 AM

Message 4 of 7

Assuming your additional handsets connect to the main one wirelessly then your set up will work going forwards, save that the main unit wiil be connected to the Hub/DVA rather than a separate BT socket. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Pal353
Super Duper Contributor
Private Message TalkTalk

on ‎05-10-2023 09:58 PM

Message 5 of 7

Thanks Ferguson but I am in error. The handset base  has a cable which is plugged into an electric socket but the phone itself is lifted off the base and therefore is cordless. Does this make a difference?

Pal353
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ferguson
Community Star
Private Message TalkTalk

on ‎05-10-2023 08:56 PM

Message 6 of 7

Corded phone extension sockets will not work with a VoIP service. Best to consider a cordless set of phones. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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