False "Missed Call" every 30 minutes since Full Fibre installed

[Nigel_H]

Since our move to Full Fibre in January, our home phone registers a Missed Call every 30 minutes, at 3 minutes past every hour and half hour. The phone does not ring (luckily) and no-one is calling us, but we have to delete all these 48 non-calls from the phone's call list every day, or the memory fills up. 

Our home phone is a BT Premium Model 090631, connected to a TalkTalk Sagemcom-FAST5464 router. We have tried all the suggested tests without any success, but the Home Phone test result is a message telling us that the line cannot be tested since we still have a copper connection as well as fibre. We don't, although there's still a copper line stretched across the road to our house.

Please Help!

[Debbie-TalkTalk]

Hi JayDee5

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Gliwmaeden2]

Please return to the message board and click on start a topic, @JayDee5.

Also complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; sett; drop down menu. Add your Talktalk account number or phone number in Personal Information. SAVE CHANGES. 

Staff will respond during the day to your NEW thread. Leave the router switched on at all times unless they advise otherwise. 

[JayDee5]

Hi, I am also experiencing that same issue but the times are 29 and 59 minutes passed the hour.  How do I get this resolved?

[Michelle-TalkTalk]

Hello,

I've just posted on your topic now.

Thanks

Michelle

[Jimbob69]

Thank you

[Michelle-TalkTalk]

Morning,

Thank you and we'll pick up your topic shortly.

Michelle

[ferguson]

@Jimbob69 

I see you have started your own topic, the support team will reply there as soon as they can. 

[Jimbob69]

Hi, Having exactly the same problem Phantom missed calls every half hour 23 & 53 past evry hour. How was this resolved?

Thank you

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Nigel_H]

Yup! Looks like the problem's solved. 

Many Thanks for your help.

Nigel

[Karl-TalkTalk]

Hi Nigel

This should be done now.

Karl.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Nigel_H]

Thanks Karl. That's good to know.

[Karl-TalkTalk]

Hi Nigel

I've escalated this to our network teams to have the fix applied for you.

Thanks  

Karl. 

[Nigel_H]

Thanks Gliwmaeden2, that's a relief. . .

[Gliwmaeden2]

It's a "known issue", @Nigel_H.

Staff will sort it out after the weekend.