False "Missed Call" every 30 minutes

[MaryOO]

We moved to Full Fibre in October, but in the last couple of days our home phone registers a Missed Call every 30 minutes, at 11 minutes past every hour and half hour. The phone does not ring  and no-one is calling us, details say number WITHHELD but we have to delete all these 48 non-calls from the phone's call list every day, or the memory fills up. 

Our home phone is a BT Aura, connected to a new TalkTalk router. 

Please can you tell me what to do to get rid of this nuisance?

[Debbie-TalkTalk]

Morning @MaryOO 

That's great news, thanks for letting us know.

Debbie

[MaryOO]

To TalkTalk team: thanks, everything is working ok now and the phantom "missed calls" have stopped. Whatever you did has worked! 

[Michelle-TalkTalk]

Hi Dave,

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

[Gliwmaeden2]

@Daveb_3333, please return to the message board and click on start a topic so that your post doesn't get muddled up with the other customer's. 

You need a separate thread so that it's clear whose service is being helped. 

[Daveb_3333]

I have the same issue tried ringing talktalk who said there was an issue with the system.

[Debbie-TalkTalk]

Hi @MaryOO 

Is everything working ok now?

[Debbie-TalkTalk]

Morning @MaryOO 

Have you received anymore of these calls since Friday?

[Debbie-TalkTalk]

Hi @MaryOO 

Thanks for updating your Community Profile.

I've made a change to a setting, please can you monitor the line over the weekend and I will check in again with you on Monday to make sure the issue has been resolved.

Debbie

[MaryOO]

To talk talk, I have updated my profile as requested.

[Michelle-TalkTalk]

Hi Mary,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Complete your community forum profile details for Talktalk staff to identify your account, @MaryOO, and they will then magic away the issue tomorrow when they pick up your thread. 

Go via your avatar; settings; drop down menu. Add the Talktalk phone number in Personal Information. Scroll down to find the button to SAVE CHANGES.