Get help with your TalkTalk landline and calling features.
on 15-09-2024 11:56 AM
I went live on FTTP 150 and VOIP on Thursday (12th Sept). I have been without a landline since.
Various chats to "technical" but same responses, reboot ATA, factory reset ATA. All LEDs are solid blue but there is no dial tone etc.
My case is now with another team and I need to wait a further 3 days as they suspect the ATA is faulty?
I can see via Packet Capture the ATA is talking to the VOIP servers so how hard can it be just to push a working config?
Can my issue be escalated and a new ATA sent ASAP.
thanks!
on 16-09-2024 08:37 AM
Hi Kyro2023,
Can you just confirm that you have a working internet connection at the moment
Chris
Chris, Community Team
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on 15-09-2024 03:09 PM
I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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