Grandstream failed

[MerlinBengal]

Grandstream box has to be reset by the pin a number of times a week now. After finally getting it to work, I took a call and the damned thing stopped working again. I can hear them but they cannot hear me.  Power light on but internet light out likewise the phone light out. Other times it flashes the phone light yest no reason to as no calls or messages. Another reset.

And now whilst writing this, the flaming light is flashing again!!! It is a slow flash and no there is no message.

Can you send a new box please.

I have reported all this before and you insisted I reinstall the Amazon router. Which I did, then it started again. So fault is either with the box or your system. And no I will not put the amazon router back in again as it is pointless and screws with my network. 

[ferguson]

OK, so just to clarify, you are looking for a swap out?

[MerlinBengal]

The Grandstream is isp locked by TalkTalk, the unit itself has an intermittent fault that drops outgoing voice, this can be cleared by a hard pin reset but how long it then works is unknown. Maybe a day or so or a few minutes.

Resetting by pin only resets the unit it does not reset to original factory specs as TalkTalk have it locked. Hence the request for a new unit or details of the settings for me to buy a new unit and set it myself to TalkTalk system.

[ferguson]

So is the Grandstream "locked out," or is it faulty?

[MerlinBengal]

No it cannot not. I do it for myself not anyone else therefore remains in the confines of personal use.

It is domestic, I trade from my home address. It is residential I trade from my home address. There is no business or any other person involved (not even HMRC), any more than a customer using for online gaming across multiple platforms for competition.

I.E self gratification.

[MerlinBengal]

It is NOT the router settings, it is the GRANDSTREAM settings. These are locked out by TalkTalk.

I know the ip of the Grandstream and it does not respond to any intervention.

[angelique-TT]

@MerlinBengal I have also sent you a link privately as I do see that you are unhappy.

[ferguson]

@MerlinBengal 

If you trade financial markets then that could conceivably be regarded as business use and you may do better to find other than a product intended for simple domestic and residential use. 

[angelique-TT]

To access router settings you can log in using the below details :

1.Open your browser and type in 192.168.1.1 (default address, modify if changed)
2.Login by entering the Username: admin and Password: On the label on the back of your router
 

[MerlinBengal]

Actually not true. I have been sent several routers over my time with you and no checks were done. I have other routers I 'swapped in' until a replacement arrived. A couple of them the power brick failed. They may check now but certainly did not in the past.

And as I have said and will not say again after this.........THE FAULT IS INTERMITTENT!

Putting the eero back in will screw up my network and mean I have to leave it there until such a time as TalkTalk decide there is a fault on it. That is not possible as I trade financial markets from these computers. The settings would screw up as all 3 machines talk to eachother. The eero is incapable of handling this setup and traffic. Hence I use my own routers and switches. Personally I would buy another device or send me a new one and charge it to me. Or let me buy another device myself and send me the details of the settings for TalkTalk.

You cannot guess settings. If I buy another device I want to be sure TalkTalk will supply connection details. But guess what???? NO ONE can give me an answer to if they will supply the details!!!!!!!

I'll just give up on this as it is simply wasting my time and going round in circles.

[angelique-TT]

That is correct. 

[ferguson]

I understand your frustration, but without using with the eero it is imposible to tell whether the adapter is faulty, or requires a change in settings. So if you can try that, just for short-term testing, it would be helpful.

And TalkTalk most certainly do not send out routers "willy nilly," there are checks done and returns required in the event of a replacement. 

[MerlinBengal]

They have not advised me anything. All they want me to do is install the flaming eero again so they can see the grandstream is presently working which proves absolutely 'b*****r all'! The fault is intermittent. Hence a total waste of everyones time!!!!!!!!!!!

They do not know what they are doing. They even asked me to unplug the grandstream from the router and reverse the cable. What on earth gets into them?????????

Furthermore you will send out routers willy nilly without even confirming faults, device probably cost to you maybe £100, yet you argue about a grandstream which cost is probably £25 to you and won't replace this obviously faulty device???? You wonder why you are losing customers hand over fist?????

I am afraid TalkTalk support is at the low end of extremely poor. Where I have no problem with the fibre line (City Fibre install), you are incapable to supporting the equipment.

Years ago when I was with BT, if you got through to an English call centre for support, it was great. Superb technical knowledge. 

I have been with TalkTalk for years now but that may come to an end.

[angelique-TT]

I understand however the full fibre team is the dedicated team and if they have already advised you then you will need to take the advice and assistance they have provided you with. Thanks.

[MerlinBengal]

Tried that already, check below postings. No where can you state 'fault' and all you get is a text link to online support and all they want is for me to reinstall the eero, which knocks out all my network settings.

It would make no difference to reinstalling the eero. Firstly the test will show miraculously it is working. Then within the day or so, it will revert to chopping off my voice outgoing and the comedy starts all over again.

It is NOT a router fault. It is the Grandstream at fault and hence why a hard pin reset cures the problem for a while then starts again. It does this no matter what router is attached.

I can buy a new Grandstream for £50 but need TalkTalk settings but I highly suspect they won't even know what they are and won't give them to me anyway.

[angelique-TT]

Hi there MerlinBengal. Kindly contact our full fibre team using the below contact details so that they can look into this for you : 

03451720074  

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[MerlinBengal]

Nothing at all to do with Linksys. Router settings are correct and working. Unable to access the Grandstream as it is 'locked down'. A retail one would be able to access the settings and find the problem. With the one TalkTalk supply, you cannot get access to anything.

[ferguson]

Have you reached out to Linksys support at all?

[MerlinBengal]

Seems these so called 'techy support' can only read screens. The very fact the hard reset (pin hole) of the grandstream works negates any problem with the router. They do not need to access the equipment if they actually employ some technical knowledge. Besides as a fault that materialises sporadically, absolutely no point in reinstalling the eero as all they will say is 'it's working ok as far as they can see'. So around and around in circles we go!!

Look at the way TalkTalk send out new routers without any sort of checks. Someone say the eero drops the network and as something that cannot be proven, out goes a new router.

[Divsec]

Hi @MerlinBengal sad fact is TT cannot access third party equipment, I know this suggestion is an expense but why not purchase a grand stream device? Sadly I know nothing about VoIP kit or setup but I can't imagine your VoIP settings are unique to the existing box? Sorry you are in a corner with the 🔨 

D

[MerlinBengal]

Well that was like banging my head against the wall.

Via phone number you gave me, it would not accept anything I said about a fault on the voip, then it sent me an online link as they have changed the system.

Talked to them and 'put the eero' back in. Er no!

It is not a router fault or line/system fault it is the grandstreem.

Then they insist they cannot see a compatible device connected and to install the eero or compatible router, which means put the eero back in!!!

So closed down the chat as a waste of time.

I'll go now and sit in a dark corner with a hammer and the grandstream. 🙂

Really it is just a great waste of time isn't it. Everything is 'put the eero back in'. The eero is not a good device. For me it continually drops the wifi to even the closest devices. It also cannot handle the way I use traffic and computers for security. 

If I put the eero back in, it stops my network system working and all hell gets lets loose with my trading software and switches/routers. It is all a very secure system and I cannot upset it 🙂