Since Saturday 3 August phone line is dead - handset says "Check phone line". I reported this by phone to TalkTalk and got a text message from Openreach acknowledging the fault report, saying they would investigate and that tests indicated that the fault is external to the premises. Since then, nothing. I texted the Openreach number and was instructed to contact service provider. When I called again on the TalkTalk number all it said on an automatic message was that the fault was logged and then I was texted to look at the general technical support page which is useless. Texting back to them I just got the link text again and that number will not receive calls or voice messages. The chat bot refers only to broadband. How can I get this acted on?
