How do i keep my landline number when moving from virgin to talktalk

[lisa_991]

Hello im new here and not leaving virgin till the 10th of November and my go live date with talk talk is the same day and i wanted to keep my old number but i did not see the option for that when i placed my order

 my grandad  receives a lot of phone calls from doctors  and it is easier for us to keep the same number can anyone help me 

[Arne-TalkTalk]

Hi lisa_991

If you do require your number, the best option is to cancel and replace the order via our sales team over the phone specifically asking for us to migrate your number away from VM. 

Sorry for any inconvienience caused 

[Gliwmaeden2]

@lisa_991, there was a similar issue raised here:

https://community.talktalk.co.uk/t5/Home-Phone/Port-Telephone-Number-from-Virgin-Media/td-p/2963709

It may be that you will need to cancel the order and start again, with another look at the ordering process to include your landline number. 

But wait to get up to date advice from staff during the day. They are on here Monday to Friday to respond.