You only get a record of outgoing calls in My Account.
Incoming can only be found on your phone device if it keeps a record. It's not the ISP's responsibility, @jasper14.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
